Returns Policy

Hassel Free Return for Change of Mind 
If you change your mind it's ok you can send it back. All watches must be returnable within 30 days, returns for credit must be in original packaging and not used.  Refund the full cost of the product, return postage is at buyers cost.

Credit returns do not include initial shipping.  Eg. If original order was over $75 and you recieved free shipping initially, then refund credit is reduced by $9.95 

 

Warranty Repairs 
All watches are covered by a month manufacturer guarantee.  This guarantee covers any and all parts of the watch that may need repair due to defects in materials.  This guarantee does not cover general wear and tear of the watch band or decorative features of the watch.  All watches (unless stated water resistant 50m) are not covered for moisture or water damage.

Watch returns are to be posted to Rachel Walker Absolute Watches 30 Camidge Close Kelso NSW 2795 for replacement or a refund.  Return costs to our office are the responsibility of the customer.

Shipping for Returns
Original shipping rates are not refundable? The customer is required to pay for shipping the return?  Unless the return is due to a faulty watch and we are notified within 7 days.